Common warning signs
- A direct message arrives before you requested help.
- The account asks for a seed phrase, private key, one-time code or remote access.
- You are asked to send crypto to “unlock,” “verify” or “activate” a card.
- The person pressures you to act immediately or leave the official app.
Use a safe support path
Do not reply through a link supplied by the sender. Instead, type or use a saved official address yourself, then use the official support option there. Preserve a screenshot of the suspicious message if you need to report it, but do not disclose additional information.
What support should never need
A recovery phrase and private key give control of a wallet and are not card-support information. Support should never need them to issue, fund or troubleshoot a card.
A familiar logo, copied username or polished website is not proof. Verify the actual domain and official account route every time.