Five things must line up
- Your selected plan must list the payment wallet you intend to use.
- The card must be issued, active and available to add to the wallet.
- Your phone and wallet account must be eligible in your location.
- The merchant terminal must accept the relevant wallet or contactless method.
- The card must have sufficient available balance and satisfy current checks.
Plan listings matter
Gold lists Apple Pay and Google Pay support. Platinum lists Apple Pay, Google Pay and Samsung Pay support. Standard is positioned for online payments and does not list mobile-wallet support.
At the point of payment
Use a secure lock screen, the legitimate wallet app and the merchant’s normal terminal. If a payment does not work, do not give card or wallet credentials to a person nearby or to an unsolicited support account.
Contactless availability varies by device, region, merchant, card issuer and wallet provider. It is not a blanket guarantee.